From: Stunt Engraver (DGL) [#11]
29 Jul 2006
To: Mike (SPACE_ENGRAVERS) [#10] 29 Jul 2006
Mike,
My initial thought is, the "Very Unsatisfied" category should appear as the last option, reading left-to-right.
Having it as the first option promotes the "thought" that you don't have a very positive opinion of your own business.
I'm sure that's not the case. That's just how it came across to me, at first glance.
From: Mike (SPACE_ENGRAVERS) [#12]
29 Jul 2006
To: Stunt Engraver (DGL) [#11] 29 Jul 2006
David,
Good thought...I borrowed from several designs I found on line and they were all listed like that...I'll look at redesigning it.
Mike
From: Stunt Engraver (DGL) [#13]
29 Jul 2006
To: Mike (SPACE_ENGRAVERS) [#12] 29 Jul 2006
Mike,
I could be completely wrong. I've never sent out such a survey.
It just seemed, (to my untrained eye), that the most negative comment a person could make, shouldn't be the first choice, in a multiple-choice survey.
EDITED: 29 Jul 2006 by DGL
From: UncleSteve [#14]
29 Jul 2006
To: Mike (SPACE_ENGRAVERS) [#12] 29 Jul 2006
That is one reason why listing choices may not be as good for you as asking for a rating from 1 to 5 with 5 being the highest rating.....
From: Mike (SPACE_ENGRAVERS) [#15]
29 Jul 2006
To: ALL
Thanks for the feedback. I've edited the card.
I resized it to make it more "postcard" size and changed the rating per your suggestions. Let me know what you think.
MikeEDITED: 29 Jul 2006 by SPACE_ENGRAVERS
From: varn (VARNCO) [#16]
3 Aug 2006
To: Mike (SPACE_ENGRAVERS) [#1] 3 Aug 2006
You may want to make sure that the customer knows what you are asking.
Also, you may want to consider a "grade" instead of satisfied, etc. instead of a numerical scale. Everyone knows grades
A = Excellent
B = Above Average
C = Average
D = Below Average
F = Failed
From: Mike (SPACE_ENGRAVERS) [#17]
3 Aug 2006
To: varn (VARNCO) [#16] Unread
Varn,
Thanks for the suggestions...I'm sure will will tweek them over time to make them more usable for both us and our customers.
Mike
From: PenTrophy (PENINSULATROPHY) [#18]
3 Aug 2006
To: Mike (SPACE_ENGRAVERS) [#15] 3 Aug 2006
Hard to tell from you photo but
postcards must be
3-1/2 inches high, 5 inches long, and either 0.007 inch thick if not more than 4-1/4 inches high and 6 inches long; or 0.009 inch thick if more than 4-1/4 inches high or 6 inches long, or both
will you be putting a return stamp on the cards???
or do you expect your satisfied customer to do that??
From: Mike (SPACE_ENGRAVERS) [#19]
3 Aug 2006
To: PenTrophy (PENINSULATROPHY) [#18] 4 Aug 2006
Mark,
I wasn't aware that postcard "had" to be a standard size. Is this a requirement by the USPS or what? Mine right now are 4x5.3 (so not the standard size). I could tweak them but is there a requirement to or just a preference? As for the thickness...I'm using standard cardstock...not sure how thick that is...
I'm still trying to figure out the postage...as some have mentioned, I don't want to pay for it and not get it returned. I do have on the card that if they return it, they get 10% off of their next purchase...so I'm thinking they can afford a 23 cent (or however much they are these days) stamp.
Mike
From: UncleSteve [#20]
3 Aug 2006
To: Mike (SPACE_ENGRAVERS) [#19] 3 Aug 2006
http://www.usps.com/businessmail101/mailcharacteristics/cards.htm may help a bit.... :-) EDITED: 3 Aug 2006 by UNCLESTEVE
From: Mike (SPACE_ENGRAVERS) [#21]
3 Aug 2006
To: UncleSteve [#20] 4 Aug 2006
UncleSteve,
Thanks! That cleared it up. I think mine are fine the way they are. They fall between the size limits they give so would qualify for postcard rate postage...That makes me feel a little better.
Mike
From: Johnny Orange (LIFETIME) [#22]
5 Aug 2006
To: Mike (SPACE_ENGRAVERS) [#15] 6 Aug 2006
Hey Mike - If you are looking for a positive aspect to your survey.
I would be putting the numbers 5 - 1 rather than 1-5 along with the words reversed as well . Reverse the thoughts and have people thinking in a positive manner.
Just my 10 bob's worth ;-) ;-) ;-)
From: UncleSteve [#23]
5 Aug 2006
To: Johnny Orange (LIFETIME) [#22] 6 Aug 2006
Johnny,
Depends if you are looking for a skewed response or what they really think.
The key is the ability to correct/improve those catagories that are more in the negative range.
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