From: Carl (CSEWELL) [#26]
23 Mar 2007
To: Carl (CSEWELL) [#9] 23 Mar 2007
All;
I just received a phone call from Mike (operations manager) at JDS in response to my comments (6397.9) in this thread.
Yes, they are aware of the tracking problem and they are working on fixing the problem. He also looked at my particular material that I was having problems getting at or near 1 case quantities and he said he would adjust the levels to, hopefully, prevent the problem from happening again.
David: he also made the comment that it would be time consuming for him to read all threads to be able to respond to the JDS issues. I told him that you would be more than willing to make him aware of specific JDS comments via e-mail. He loved that idea!
While I do order a majority of my materials from JDS, I can be fairly certain that I am near the bottom of their list of customers by dollar amount. I'd like to think that they are counting on me becoming at or near the top some day!
From: Stunt Engraver (DGL) [#27]
23 Mar 2007
To: Carl (CSEWELL) [#26] 23 Mar 2007
Carl,
We're only averaging a little bit over 100 posts per day. Certainly, Mike can follow along. :O)
When you say he was responding to an EE post, was he made aware of it, through you, or did someone at JDS happen to see the post?
EDITED: 23 Mar 2007 by DGL
From: Carl (CSEWELL) [#28]
23 Mar 2007
To: Stunt Engraver (DGL) [#27] 23 Mar 2007
He said that he didn't read through all of the posts, so I would assume that someone made him aware of it. I didn't make him aware of it. He called me regarding the comments that I had made.
He said that he would forward his e-mail address to me (haven't seen it yet). He didn't say I couldn't share it with the forum.....
He may be contacting you about forwarding the posts to him. He seemed genuinely interested in receiving comments.
From: jeanettebrewer (JEANETTEBREWER2) [#29]
23 Mar 2007
To: Carl (CSEWELL) [#28] 23 Mar 2007
Guilty. I emailed Mike moments after reading your post, Carl. I knew Mike would take care of it (many other JDS folks would have, too, but Mike's email address is the one I have!). ;-)
BTW, if I can read through all of them every day, I think Mike can too! (tongue in cheek)
From: Carl (CSEWELL) [#30]
23 Mar 2007
To: jeanettebrewer (JEANETTEBREWER2) [#29] 23 Mar 2007
Guilty!?! Heck, thanks!
I thought the search feature didn't work with 3 characters, but I just searched for JDS and all the threads came up. CERTAINLY that's not too difficult for them to do once in a while?
I would also think that they'd like to keep up with what is REALLY happening in this industry, by reading the forum every day, so they could react accordingly.
From: LaZerDude (C_BURKE) [#31]
23 Mar 2007
To: Engravin' Dave (DATAKES) [#21] 23 Mar 2007
quote:
Their inventory and order system is industry leading.
It seems like such a simple thing, but makes for a great customer experience.
Now if we could only get them to us Click N Ship via USPS.com .....
From: LaZerDude (C_BURKE) [#32]
23 Mar 2007
To: jeanettebrewer (JEANETTEBREWER2) [#29] 23 Mar 2007
quote:
Guilty. I emailed Mike moments after reading your post, Carl. I knew Mike would take care of it (many other JDS folks would have, too, but Mike's email address is the one I have!). ;-)
Jeanette,
Since you seem to have some clout, perhaps you would be willing to help me get JDS to start using Click N Ship?
I have talked to Scott about it once, and to Annette to no avail.
I intend to bring up the issue again now that Scott can put a face to a name, ( after the hug he got at the ARIEF booth).....and talk to him about it again.
Johnson plastics uses click and ship, I have gotten Tropar on Board with it in California, and ImprintsUSA will do it also..... it is an added value service that costs the supplier nothing.
If you need more information let me know....and I'll send you an email..so I don't clog up this thread.
From: jeanettebrewer (JEANETTEBREWER2) [#33]
23 Mar 2007
To: LaZerDude (C_BURKE) [#32] 23 Mar 2007
Chuck,
Hate to disappoint you but I have no clout. While I would think you're on the right track dealing directly with Scott, Mike May seems to make things happen when you get to his desk. I'll send him a note and ask him to touch base with you (or to at least tell you with whom you'd have better luck).
Better yet, do you have a reference # for that original post re: this issue? We should probably forward *that* thread to Mike.
By the way, I'll also ask him not to let that whole Chuck-hugging-Scott thing stand in the way of progress. ;-)
EDITED: 23 Mar 2007 by JEANETTEBREWER2
From: LaZerDude (C_BURKE) [#34]
23 Mar 2007
To: jeanettebrewer (JEANETTEBREWER2) [#33] 23 Mar 2007
quote:
Better yet, do you have a reference # for that original post re: this issue? We should probably forward *that* thread to Mike.
Jeannette,
There is not a post....I did speak with Scott once before...and got nowhere....that is all I have.......
From: jeanettebrewer (JEANETTEBREWER2) [#35]
23 Mar 2007
To: LaZerDude (C_BURKE) [#34] 23 Mar 2007
Sorry ... I could have sworn you discussed online before. Maybe I was just reading your mind instead of your words...
Have a Happy Hawaiian Weekend!
From: LaZerDude (C_BURKE) [#36]
23 Mar 2007
To: jeanettebrewer (JEANETTEBREWER2) [#35] 23 Mar 2007
quote:
Maybe I was just reading your mind instead of your words...
NOW you are scaring me. ( insert gregarious goodnatured laugh here)
From: John (ICTJOHN) [#37]
23 Mar 2007
To: LaZerDude (C_BURKE) [#36] 23 Mar 2007
quote:
Maybe I was just reading your mind instead of your words...
Just wait until she starts sending you machines BEFORE you know you need/want them........... (devil)
~
From: Harvey only (HARVEY-ONLY) [#38]
23 Mar 2007
To: John (ICTJOHN) [#37] 24 Mar 2007
But knowing her, the timing will be impeccable.
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